Structural and process standards in emergency ward of the selected hospital of Isfahan University of Medical Sciences

Abstract

Introduction: Since the nurses working in emergency ward are the first group who make early interventions to save critical patients, they have to have enough knowledge and skills in this field. Ignoring structural and process standards can results in personnel dysfunction and their low nursing services. This study tried to define the mean obedience of structural and process standards in an emergency ward of selected hospitals of Isfahan University of Medical Sciences.

Methods: This was a cross-sectional descriptive analytic study. The main target of the study was to investigate the level of obedience for structural standards such as physical environment, facilities and manpower as well as process standards like patients care. First, an observation checklist for physical environment, facilities and manpower was made and the data were collected from the emergency ward personnel (nurses and nurse aids) working in the ward through direct and indirect methods. Then, the collected data were analyzed by descriptive statistics after being classified.

Results: The findings of the research showed that the ward had appropriate level in 83.8% of physical environment characteristics, 75% of facilities and equipments, and 64.5% for manpower. About 46% of the personnel had excellent efficiency and 32.9% had low to average efficiency.

Conclusion: According to the results, we have good manpower programs, efficient records, control tools and adequate facilities. Meanwhile, strategies of motivation and job satisfaction enhancement should be considered as well